Message to our clients: BCGE is at the service of its clients and the Geneva economy

Our advisers and online services are at your disposal & we have adapted our opening hours to meet your needs.

Message to our clients: BCGE is at the service of its clients and the Geneva economy

Dear Client,

Dear Partner,
 

In accordance with the COVID-19 measures issued by the Federal Office of Public Health (FOPH), the Federal Council and the State Council of Geneva, in particular "distances to be kept", BCGE informs its clients of the following measures which will enable it to continue, during this highly volatile period, to provide a high quality service and ensure operational continuity.

 

BCGE encourages its clients to systematically favour remote contact methods in order to limit unnecessary travel and exposure.


 

Message to our clients ONLINE BANKING OUR BRANCHES AND ATMs COMPANIES, SMES & SELF-EMPLOYED
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We recommend using online banking (BCGE Netbanking) to carry out all banking transactions securely and remotely, 24 hours a day.
You may visit any of our 21 branches to meet your day-to-day banking needs that could not be handled by telephone or digital means (e.g. access to safety deposit boxes).

Branches open to the public from Monday to Friday
  • From 10 am to 4 pm : Ile
  • From 10.30 am to 2.30 pm : Carouge, Chêne, Florissant, Praille, Servette
  • From 10.30 am to 12.30 pm : Bernex, Champel, Eaux-Vives, Grand-Lancy, Grand-Saconnex, Jonction, Lancy-Centre, Meyrin-Cité, Onex, Pâquis, Plainpalais, Plan-les-Ouates, Vernier, Versoix, Vésenaz
Branches open to the public on Saturdays from 10 am to 12 pm Branches open by appointment (Please contact your adviser or online banking at +41 (0) 58 211 21 12)
  • From 9 am to 5.30 pm : Carouge, Chêne, Florissant, Ile, Praille, Servette
  • From 9.30 am to 5 pm : Bernex, Champel, Eaux-Vives, Grand-Lancy, Grand-Saconnex, Jonction, Lancy-Centre, Meyrin-Cité, Onex, Pâquis, Plainpalais, Plan-les-Ouates, Vernier, Versoix, Vésenaz

BCGE has adopted the measures relating to hygiene, "distances to be kept" and limiting the number of people in all its branches, as dictated by the health authorities.
For our corporate clients, in particular SMEs and the self-employed, your advisers are available by telephone for support tailored to individual situations.

BCGE operates on behalf of its clients in accordance with the cantonal "memorandum of understanding" signed between the Canton of Geneva, the Fondation d’aide aux entreprises (FAE) and the Geneva commercial banks, announced by the Department of Economic Development (DDE) on 17 March 2020: "Covid-19: the State and the commercial banks of the Geneva financial centre unite against the coronavirus". This commitment aims more specifically:
  • to facilitate and accelerate the formalities for obtaining secured loans;
  • to show flexibility towards companies whose difficulties are directly linked to the health situation;
  • to consider deferral of amortisation on a goodwill basis.
BCGE is closely linked to the business community and has experience in finding suitable solutions for the entrepreneurs it knows well. This close relationship enables the bank to act now by customising assistance to both the individual business model and the specific nature of the damage caused by the pandemic.
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BCGE's online banking support team has been reinforced in order to assist each person in their requests, including the choice of the best means of contact with the Bank: tel +41 (0)58 211 21 12
There are 125 "ATMs" in Geneva for your withdrawals and payments in CHF and EUR.
In addition, in accordance with the measures decided by the Federal Council, corporate clients can, as of today, submit an application for financial support to their principal bank, provided the criteria of the Confederation are met. Our teams are available to process your application (see procedure).

More information : https://covid19.easygov.swiss/fr/
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The SwissBankers banknote and card delivery service continues to be guaranteed.
In Lausanne, Zurich and Basel, client advisers are available by telephone, via online banking (+41 058 211 21 12) or by appointment
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Favour contactless payments with Twint, your Maestro card or your BCGE credit card. From mid-April 2020, the limit for contactless payments without entering a PIN code will be temporarily increased from CHF 40 to CHF 80 on your cards.
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BCGE's other online banking services meet your needs 24 hours a day, including in particular: Avantageservice.ch, ForXchange, 1816. Discover the range of online banking services on our website (such as: opening of accounts and rent guarantees)
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Contact us
058 221 21 12
Monday to Friday
7.30am - 7.30p.m
Saturday
9a.m - 4p.m

 

Confronted with this critical health and economic situation, BCGE remains fully mobilised to provide assistance to the citizens and the economy of this canton.

The bank is continuously assessing the situation and will adapt its procedures in line with the measures taken by the authorities.

We thank you for your understanding and cooperation in implementing these temporary preventive measures, which are designed to protect the bank's clients, partners and employees, in particular the elderly and sick.